Return Policy

in Homz Hub We are committed to customer satisfaction and providing a convenient and clear shopping experience, therefore we allow product returns according to the terms and conditions outlined on this page.

Return request period

The customer can submit a return request within 14 days from the date of receiving the orderProvided that the product is in its original condition and has not been used, installed, or damaged.

However, in the event of Manufacturing defect or product non-compliance with specifications or orderThe case is handled in accordance with the client's rights and applicable regulations.

Conditions for accepting returns

A refund request is accepted in the following cases:

  • The product must be in its original condition.

  • The product must not have been damaged as a result of misuse.

  • The product must be complete with all its parts and accessories.

  • Provide the order number or proof of purchase.

  • Preserve the original product packaging as much as possible.

  • The product must not have been manufactured or modified specifically to the customer's request, except in the case of a defect or non-compliance with the agreed specifications.

Furniture and large-sized products

For furniture products such as:

  • Bedrooms.

  • Living rooms.

  • Dining rooms.

  • Office furniture.

  • Outdoor furniture.

  • Chalet furniture.

We recommend making sure of Dimensions, sizes, colors and specifications Before completing the order.

The customer must ensure that the product dimensions are suitable for the designated space, as well as entrances, doors, stairs, and elevators.

Custom-made products

Products that are manufactured or modified specifically according to the customer's choices in terms of Size, color, material, or design It may not be refundable after manufacturing or implementation has begun.

In the event of a manufacturing defect or a discrepancy from the agreed specifications, the customer has the right to contact us to review the situation and take appropriate action.

Mattresses and furniture

Some mattress and furniture products may be subject to special conditions due to reasons related to the nature of the product, hygiene and safety.

Returns may not be accepted after use or removal of packaging in cases where the product cannot be returned to its original condition.

This excludes the presence of a manufacturing defect or a clear problem with the product.

Damaged or non-conforming products

If the customer receives a product:

  • Damaged.

  • It has a manufacturing defect.

  • Not as requested.

  • It has missing parts.

Please contact the team Homz Hub Please send clear photos or videos showing the condition of the product as soon as possible, so that the request can be reviewed and appropriate action taken.

Shipping and receiving fees

If the reason for the return is the presence of Defect, damage, or error on the part of Homz HubReceiving and transportation costs are handled according to the situation.

If the return request is based on the customer's wishes and there is no defect in the product, the customer may be deducted or charged the shipping, transportation and receiving costs depending on the type of product, its size and delivery location.

refund

After receiving the product, inspecting it, and ensuring that it meets the return requirements, the refund process for the customer begins.

The amount is refunded through the available payment method or the method agreed upon with the customer.

The process of receiving the refund may take a varying amount of time depending on the bank or payment method used.

Color variations

The product colors may vary slightly from the images shown on the website due to differences in lighting during photography or phone or computer screen settings.

A slight difference in color tones is not a reason to consider the product defective as long as it conforms to the basic specifications shown on the product page.

How to submit a refund request

To submit a return request, please contact customer service. Homz Hub Please provide us with the following information:

  • order number.

  • Customer name.

  • phone number.

  • Name of the product to be returned.

  • Reason for return.

  • Photos or videos of the product in case of damage or defect.

Our team will review the request and contact you to complete the procedures.

note

The return policy is applied in a manner that does not conflict with consumer rights and the laws and regulations in force in the Arab Republic of Egypt.

Homz Hub – Everything your home needs in one place.