Shipping and Delivery Policy

in Homz Hub We are committed to delivering your orders safely and in the best possible condition, especially since many of our products include furniture and large-sized items that require special care during transport and delivery.

Shipping and delivery areas

We deliver orders to various regions and governorates within Arab Republic of EgyptShipping costs and time vary depending on:

  • Customer location and address.

  • Product type.

  • Size and weight of the order.

  • The nature of the product and the method of transporting it.

  • The need for special installation or setup upon delivery.

Shipping fees are explained to the customer before completing the order or by contacting customer service.

Order processing time

The order processing time varies depending on the nature of the product and its availability in stock.

Products ready for shipment are prepared as soon as possible, while some pieces of furniture or products that are manufactured or prepared to order may require additional time.

The customer will be informed of the expected processing and delivery time upon order confirmation.

Delivery times

After the order is processed, the team Homz Hub Or the shipping company can contact the customer to schedule a suitable delivery date.

Delivery time may vary from region to region depending on the customer's location and shipping and transportation conditions.

We always strive to deliver orders as soon as possible.

Furniture and large-sized products

For furniture products such as:

  • Bedrooms.

  • Dining rooms.

  • Living rooms.

  • Office furniture.

  • Chalet furniture.

  • Outdoor furniture.

  • Mattresses and furniture are large in size.

The customer must ensure before ordering that The product's dimensions are suitable for entrances, doors, stairs, elevators, and the designated space..

Additional information about the delivery location may be requested to determine the best way to transport the product safely.

Receiving and checking the order

We recommend that the customer inspect the product upon receipt and ensure that:

  • The product is safe and there is no visible damage.

  • Product matching to order.

  • All parts and accessories are complete.

  • Matching the quantity received to the quantity requested.

If you notice any damage, shortage, or discrepancy in the order, please contact customer service as soon as possible and send clear photos of the situation.

Shipping fees

Shipping costs vary depending on the order size, product type, and delivery location.

Some products or offers may be available with free shipping or at a special shipping rate; this will be explained on the product page or during order confirmation.

For large orders or those requiring special transport vehicles, additional delivery fees may be charged depending on the region and the nature of the product.

Composition

Some furniture products may require assembly after delivery.

If installation service is available with the product, this will be explained to the customer upon request or prior to delivery.

Installation costs may vary depending on the product type and delivery location.

Customer not present at delivery time

Please ensure that the customer or someone authorized on their behalf is present at the agreed address at the time of delivery.

If no one is available to receive the order after the delivery date has been confirmed, a new date may be scheduled and additional redelivery fees may be applied as needed.

Change of delivery address

If you wish to change the delivery address, please contact us as soon as possible and before the order is shipped.

If the order has already been shipped, it may not be possible to change the address or additional charges may apply depending on the location of the new address.

Delivery delay

Some delays beyond our control may occur due to:

  • Weather conditions.

  • Demand pressure during seasons and promotions.

  • Road and transport conditions.

  • Remote areas.

  • Products that require special manufacturing or processing.

In the event of any delay, we will contact the customer and inform them of order status updates.

Custom-made products

Products that are manufactured or modified specifically based on customer requests require a processing time that varies depending on the design, size, material, and specifications required.

The expected duration is agreed upon with the client before implementation begins.

Contact us

For inquiries regarding order status, delivery date, or shipping cost, please contact our customer service team. Homz Hub With the following:

  • order number.

  • Customer name.

  • phone number.

  • Delivery address.

Our team will work to assist you as quickly as possible.

Homz Hub – Everything your home needs in one place.